Pest Control Lead Field Technician - SEASONAL

Mosquito Joe of Metro East IL
Job Description
Are you looking for a real change?  A job that offers certification in a professional career?  Do you feel you have worked your way to a point where you want to take the next step towards leading others?  Are you tired of being held back or being disappointed when the next man up is only promoted due to favoritism or nepotism?  At Mosquito Joe we offer a professional career opportunity where you become licensed and certified to provide mosquito, flea, and tick treatments to ensure Outside is Fun Again!  We have a professional and customer-oriented team that continues to improve how we do business and service our customers.  We need someone to help extend this customer service by leading and mentoring Technicians while becoming proficient in this trade. 
Mosquitoes, Fleas, and Ticks have a very quick reproductive cycle and often carry diseases like West Nile, Zika, and Encephalitis.  Our service helps protect our customers, their pets, and children from these diseases and provides an alternative to citronella candles and spraying chemicals on their skin and clothing to prevent the bites of mosquitoes.  We perform recurring services and offer all-natural and synthetic solutions.  We service the entire Metro East area of St. Louis and entering our 4th season in 2019.  We expect our customer base to grow significantly this next season and the years to come which means we need to increase our staff and offer career advancement to help take our franchise to the next level. Mosquito Joe has been recognized by many top magazines as “Top 100 Franchises,” “Best Places to Work” and “Fastest Growing.” If you enjoy the outdoors, being independent, and mentoring others while interacting with customers, come join our team of professionals and allow us to expose your strengths and bolster your capabilities to lead a team of field professionals while boosting your resume for the next rung on your career ladder!  

What our Field Technicians Do…
  • Identify “hot spots” and treat with larvacide
  • Market to potential customers
  • Mix appropriate products for desired result
  • Self-motivated / Takes Responsibility for Actions
  • Participate in team meetings and monthly evaluations
  • Post yard signs after service and in high traffic areas
  • Operate a GPS system
  • Call or text ahead to customers
  • Become licensed as a Commercial Operators by the Illinois Department of Agriculture
  • Provide exceptional customer service
  • Become familiar with Products and Services to set customer expectations
  • Carry/Operate a backpack sprayer weighing 60-70lbs for periods of 20 min
  • Become experts in Mosquito habitat and reproduction cycles
  • Electronically document chemical usage / environment conditions
  • Monitor workforce management tool for communications and scheduling
  • Report supply deficiencies and van/equipment issues to management
  • Perform minor maintenance on backpack sprayers
  • Complete beginning and end of day checklists
  • Deliver New Customer Welcome Packages / End of Year Gifts
  • Perform inventory on products and supplies
Your Role as Lead Technician!
  • Become licensed as both Commercial Operator and Applicator
  • Become an expert in Mosquito, Flea, and Tick habitat and reproductive cycles
  • Exhibit the highest Customer Service skills to both our customers and employees
  • Train and perform routine maintenance on small engine equipment
  • Work directly with our vendor on small engine parts and repairs
  • Maintain inventory of products and field supplies ensuring sufficient lead time when ordering
  • Schedule and escort service vehicles for routine maintenance to local dealer
  • Responsible for overall cleanliness and identification of repairs on service vehicle
  • Trains new Field Technicians and provides refresher training and evaluations to current Field Technicians
  • Collaborates with Office Manager to create weekly schedules based on volume of service calls
  • Validates and approves timecards
  • Performs marketing in the way of door hangars and yard signs in neighborhoods and high traffic areas
  • Assists Office Manager in delivery and tracking of new customer packages and end of year gifts
  • Manages the Net Promoter Score (NPS) system
  • Conducts site surveys on troublesome properties
  • Larvacides, Mixes, and treats customer properties
  • Electronic file management for assigned Gmail account and Dropbox folders
  • Monitors weather for excessive winds and rain forecasts
  • Monitors GPS system for progress of daily service calls
  • Completes daily/weekly reports
  • Ensures Field Technicians complete daily checklists
  • Conducts phone interviews with potential candidates
  • Schedules ride-alongs for potential candidates 
  • Driver’s License with no revocation within last 2 years
  • Background Check with no felony convictions within last 5 years
  • Ability to carry 65lbs at 20-min intervals during the heat of the summer
  • Customer Service experience – 2 yr desired
  • Team or Shift Supervisor experience
  • Self-confident and Professional
  • Detail-oriented, Organized, and Reliable
  • Reliable Transportation to and from work location
  • Ability to operate a PC, smart phone and tablet
  • Exhibit Soft Skills needed for conflict and training challenges
  • Flexible to work weekends based on weather delays
  • A formal resume with customer service, leadership and/or pest control experience is required
  • Salary based – Seasonal April to October
  • Testing is only required every 3 years to become licensed
  • Booklets and Clinics for testing paid by ownership
  • Test Scheduling – Clinic – Contact Information 
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Contact Information