Pest Control Office Assistant - Part-time SEASONAL

Mosquito Joe of Metro East IL
Job Description

About Us...

Are you organized, process-oriented, and customer service driven?  If so, we are looking for an Office Assistant to help grow our franchise!  Mosquito Joe is a service company providing mosquito, flea, and tick control to residential and commercial customers throughout the Metro East of St. Louis.  Mosquito Joe has been recognized by many top magazines as “Top 100 Franchises,” “Best Places to Work” and “Fastest Growing.” We are looking for a part time Office Assistant to help us manage our office operations as we continue to grow each season and be the brand name our community recognizes to ensure Outside is Fun Again!  
 
Job Description
 
The Office Assistant will collaborate with the Office Manager and be delegated tasks respective of this role during the day-to-day operations of the business and any other duties assigned by the franchise owner of office manager.  You will receive local training to help understand the brand, the services we provide, and general overview of the tools we use to manage our operations.  You will also be given some very high level training on mosquito, flea, and tick habitat and reproduction cycles to assist in calls to customers.  You will be provided a general overview of the products we use for our services to familiarize you with them to assist in communications with customers and our field operations.  This is a seasonal, hourly-based position (May-Sep).  You should expect 20-25 hours per week, but could be extended based on the demands of our daily operations during peak season.  The Office Assistant tasks will include office operational tasks to include sales, communications, reporting, system updates, and other tasks as needed by the office manager.    
 
Primary activities in this role include taking sales calls and following up on leads, scheduling and tracking new customer packages, interacting with Field Technicians on changes or updates, monitoring GPS system, scheduling booster sprays for customers, monitoring and handling web quote requests and Net Promoter Score (NPS) surveys, following up with new customers after first service, updating customer accounts, attending conference calls and other meetings as required, and other daily tasks or reporting.  Your primary nodes of communication will be through an operational Gmail account, a Nextiva phone system, and through the use of a Texting system to communicate reminders and changes to schedule for customers.  You will work directly for the Office Manager, but will also collaborate with a Lead Technician to coordinate technician scheduling, customer site surveys, and communicate with Technicians through our workforce management tool.  You may be asked to perform other administrative tasks as requested.
 
U Character Traits and Skills
  • Self-Motivated and Flexible
  • Tech-savvy (ability to quickly learn applications both phone & desktop)
  • Customer Service
  • Effective Communication, both Internally and Externally
  • Ability to Organize Information Effectively
  • Attention to Detail
  • Soft Skills – Ownership, Employees, and Tough Customers
  • Positive attitude
  • Sense of Urgency to Customer Inquiries – Ownership Requests
  • Teambuilding
 Duties
  • Answers Telephone and Conducts Sales Calls & handles Customer Inquiries
  • Responds to Web Quote Requests
  • Analyzes Properties and Provides Quotes for Services
  • Understands and Communicates Mosquito Pest Control Services, Mosquito Habitat & Reproduction Cycle to Customers
  • Communicates changes of schedule to Customers and Technicians
  • Analyzes Weather
  • Monitors Net Promoter Score (NPS) System
  • Manages Customer Leads in Contact Manager
  • Monitors GPS System
  • Send Emails, Answer Phone, Organize Emails, and configure Nextiva phone system
  • Electronic File Management (Gmail & Dropbox)
  • Create and Update Customer Accounts
  • Assists Office Manager with treatment rescheduling due to rain, wind or maintenance delays
  • Assists Office Manager with Accounts Receivable/Financial Hold tasks
  • Mails overdue invoices to customers or those without email addresses
  • Performs weekly follow-up call to new customers
  • Tracks delivery of new customer packages and end of year gifts
  • Attends conference calls/meetings
  • Promotes Quality Customer Service, both with customers and employees
  • Utilizes Soft Skills to Retain Customers and Motivate Technicians
  • Conducts training through Mosquito Joe University        
Contact Information